CONTACT
HOW CAN WE HELP?
Great communication leads to satisfied customers! Find the answers to the most frequently asked questions here. If you need additional information regarding our products and services, please don't hesitate to get in touch with us. We'd love to hear from you!
FAQ
Your options are virtually limitless! We encourage our customers to get creative and share the new ways they tie their FARO laces. Still, there are a few guidelines we advise everyone to follow, to ensure their sandals fit perfectly. If you're ready to discover our established lace stylings, don't miss our tutorials!
Regular and proper maintenance will ensure your FARO sandals last longer. No need to stress about it; keep your bases clean by wiping them with a clean wet cloth and a mild detergent if necessary. You can either hand-wash your laces or add them to your washing machine at no more than 30°C.
Absolutely! FARO sandals are perfect for long beach walks. We ensured both bases and laces are made of materials that dry quickly.
We paid close attention to creating an accurate size chart to ensure you find the perfect match right away. If you feel another size would suit you better upon receiving your order, contact us to replace your order.
You don't have to set up an account to purchase on our website, and you can proceed to checkout as a guest. However, having an account brings you numerous amazing benefits, including:
-A personalized profile
-A wish list
-Regular email updates on our latest offers
-A quick and straightforward checkout process
GET IN TOUCH
For any concerns and inquiries about your in-store, please contact the Faro store from which you made your purchase. All store contact information can be found here. For any other questions you might have, or inquiries about your online purchase, please fill out the form below and someone will get back to you as soon as possible.
SIZE CHART
CHOOSE YOUR SIZE GUIDE
FINDA A STORE
BEO SHOPPING CENTER
Online shopping brings numerous advantages, but an in-store visit is still unsurpassed for many of us. Visit us at our store located in the Beo Shopping Center in Belgrade. We're open every day between 10 AM and 10 PM.
DELIVERY & RETURNS
PACKAGING
We praise the unboxing experience; no package is complete without a thoughtful arrangement and a personalized note just for you. FARO takes special care of the package quality to ensure no sandals get damaged along the way. Still, accidents happen; if you notice anything wrong with your order, please get in touch with us.
RETURN AND EXCHANGES
Returns
If there is an issue with the product received. We have accepted returns for 30 days after the date of delivery.
If you have any issues or questions, please feel free to reach out to our customer service team and we will do our best to assist you! Thank you so much for shopping with us.You can send mail to this mailbox support@farofashion.com and attach relevant pictures,they will reply to you in 24 hours (except weekends) and give you some useful professional advice and solutions.
Notes:
⒈We do not provide prepaid return labels for returns. The cost of shipping on return items is at your expense and non-refundable.
⒉Please contact us firstly.We will not be responsible for your missing parcel if you send it back without contacting us before shipment.
3 Items that can be returned or refunded of receiving must follow the criteria as below:
① Order No., for example, SS0001
② Item No.
③ quantity of each item.
④ Photo of the products you sent back.
⑤ Photo of the shipping label on the package we sent to you.
⑥ Photo of the shipping label in the package you sent to us.
4 Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to info support@farofashion.com with your order number and a picture of the damage and we are happy to replace your items free of cost.
5 You should use a tractable shipping service.Damage caused because of the fault of the third party or the customer's own fault cannot apply for a refund.
6 The following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.
7 The original shipping fee and insurance are non-refundable.
8 The refund will be issued within 3-7 business days after received the returned package.However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Return policy comes into effect.
9 Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.
10 Due to objective factors, you are not satisfied with our products, please contact customer service, you can choose to keep it yourself and let him apply.
Replacements
1 Please report missing, damaged, or defective products within 30 days after delivery date, together with pictures or video proof.
After confirming, we will replace it for you, after you returned it back.
2 The size you choose is inappropriate, and you need to pay a certain fee to exchange it.
Special Note
1 Due to the customer’s reasons, the delivery fails (wrong address, wrong phone number, long time no pickup), we will not accept refund.
2 Due to a delivery error at the local post office.It's not our responsibility.
3 The return address is provided by mail.
4 Returns and exchanges require a certain handling fee, and the specific handling fee is determined by the freight.
Returns
If there is an issue with the product received, we accept returns up to 30 days after the date of delivery.
Notes:
⒈We do not provide prepaid return labels for returns. The cost of shipping on return items is at your expense and non-refundable.
⒉Please contact us firstly, and then we will offer you the returned address. We will not be responsible for your missing parcel if you send it back without contacting us before shipment.
⒊Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
⒋You should use a trackable shipping service.
⒌The following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.
⒍The buyer bears the handling fee for the refund.
⒎The original shipping fee and insurance are non-refundable.
⒏The refund will be issued within 3-7 business days after received the returned package.
Replacements
Please report missing, damaged, or defective products within 30 days after delivery date, together with pictures or video proof.
After confirming, we will replace it for you after you returned it back.
Special Note
Due to the customer’s reasons, the delivery fails (wrong address, wrong phone number, long time no pickup), we will not accept refund.
GIFT CARD
FARO GIFT CARD MAKES THE PERFECT PRESENT FOR ANY OCCASION
50€ DIGITAL GIFT CARD
Not sure which FARO product to choose? Our 50€ digital gift card makes the perfect present for those you care about. Refer them to our website or one of our stores and let them choose their perfect bundle!
100€ DIGITAL GIFT CARD
Surprise someone you care about with a 100€ digital FARO gift card - from the convenience of your home. Our digital gift cards can be used for both online and in-store purchases.
PRIVACY POLICY & TERMS AND CONDITIONS
PRIVACY POLICY
ARTICLE 13 GENERAL DATA PROTECTION REGULATION (GDPR)
With this information sheet, Pmu Factory doo (hereinafter “Pmu Factory“ or “we“) informs you about the processing of your personal data (“Data“) as well as your data protection claims and rights:
1 WHICH DATA ARE PROCESSED AND FROM WHICH SOURCES DO THEY COME FROM?
We process the Data that we receive from you as part of your visit or purchase on our website www.farofashion.com (hereinafter “Website“) or Webshop-App (hereinafter “Mobileshop”). We do not collect and process any special categories of Personal Data. Personal Data includes Your personal details: e.g. name, address, e-mail address, telephone number, and gender Data about your farofashion.com purchases: e.g. customer number, UID number, previous purchases, invoice number, purchase date and time, product, quantity, and price Data about your payment method: e.g. bank details, using credit card company,…
2 FOR WHAT PURPOSES AND FOR WHAT DURATION ARE DATA PROCESSED?
We process your Data in accordance with applicable data protection law for specific purposes and for a specific period. The most important purposes and duration of the processing are listed below. If we collect Data from you for other purposes, we will inform you separately before collecting that Data.
2.1 PURCHASE AT FAROFASHION.COM
We process the Data you provide when purchasing goods for the purpose of fulfilling our contractual obligations to you. This includes, for example, the delivery of goods ordered by you. We process this data until the fulfillment of our obligations; beyond that, only as long as there is a legal obligation to do so or we need Data for the exercise or defense of legal claims.
2.2 FAROFASHION.COM CUSTOMER ACCOUNT
We process the Data provided by you when creating your brankobabic.com customer account for the provision of brankobabic.com service offers. With your farofashion.com customer account, you can process purchases faster, save more than one address, track your orders, and much more. If you purchase goods online via your customer account, we also process your Data to perform and fulfill your purchase. We will process the Data you provided for the brankobabic.com customer account until you delete your customer account; beyond that, only as long as there is a legal obligation to do so or we need the Data for the exercise or defense of legal claims.
2.3 FAROFASHION.COM NEWSLETTER
We process the Data you provided when you signed up for the farofashion.com Newsletter for the purposes of direct marketing. We will send you personalized newsletters via e-mail and inform you about offers, and services. Newsletter as long as you wish to receive the newsletter and furthermore only as long as we need the Data for the exercise or defense of legal claims.
2.4 FAROFASHION.COM CUSTOMER SERVICE
When contacting our Customer Service („contact us“) for requests or issues we process your Data to respond to your requests or to fulfill your issues. We process the Data you provide only for the duration of the response or fulfillment of your requests and issues. Beyond that, we will process the Data only as long as there is a legal obligation to do so or we need the Data for the exercise or defense of legal claims.
2.5 FAROFASHION.COM CHAT
When you contact our brankobabic.com Chat for requests or issues and therefore provide us with your Data (name, e-mail address, and message), these data will be processed only to respond to your requests or fulfill your issues. The Data that you provide for the farofashion.com -Chat will be processed for the duration of the response to fulfill your requests and issues. Beyond that, we will process the Data only as long as there is a legal obligation to do so or we need the Data for the exercise or defense of legal claims and for internal administrative purposes.
3 ON WHAT LEGAL BASIS DO WE PROCESS YOUR DATA?
3.1 ON THE BASIS OF YOUR CONSENT (ARTICLE 6 (1) (A) GDPR):
If you have given us your consent to the processing of your Data – for example, to receive the brankobabic.com Newsletter – this processing will only be carried out in accordance with the purposes specified in the respective declaration of consent and to the extent agreed therein. You can withdraw your given consent at any time with effect for the future by sending us an e-mail or letter to our contact address as stated in point 9. The withdrawal of consent does not affect the lawfulness of the processing of your Data based on your consent before its withdrawal.
3.2 TO FULFILL CONTRACTUAL OBLIGATIONS (ARTICLE 6 (1) (B) GDPR):
We process your Data in order to fulfill our contractual obligations to you. For example, we need your name and address to send you ordered goods and issue an invoice for your order. If there are any delivery problems or if you have concerns or requests, we need, for example, your e-mail address or phone number in order to contact you.
3.3 TO FULFILL LEGAL OBLIGATIONS (ARTICLE 6 (1) (C) GDPR):
The processing of your Data may be required to fulfill our legal obligations (in particular for the storage of business papers and contractual documents). Such obligations may arise from the Slovenian Commercial Code (UGB), Slovenian Federal Fiscal Code (BAO), or Slovenian Civil Code (ABGB).
3.4 FOR THE PURPOSES OF THE LEGITIMATE INTERESTS (ARTICLE 6 (1) (F) GDPR):
If it is necessary for the purposes of our legitimate interests or the legitimate interests of third parties, we process your Data: Our legitimate interest in the processing of your Data includes own and third-party marketing purposes, customer loyalty, or direct marketing.
4 WHO RECEIVES YOUR DATA?
Our parent company, Pmu Factory doo, those employees will receive your personal information, who need them for the purposes outlined above. If we are legally obliged to do so, we will also transfer your Data to public bodies and authorities. In addition, companies commissioned by us (in particular IT or payment services and back-office providers) will receive your Data if they need them to fulfill their respective tasks. These providers are obliged to treat all Data confidentially, to process it only to the extent necessary for their service provision and they provide their processing activities within the European Economic Area. If these companies provide their processing activities outside the European Economic Area, there are appropriate safeguards according to Art 46 GDPR in place to ensure an adequate level of data protection.We will transfer your Data to the following recipients:
Company name:
General Logistics Systems d.o.o. - GLS d.o.o. (GLS Slovenia) is a subsidiary of General Logistics Systems B.V., Amsterdam.
DPD Direct Parcel Distribution Slovenia doo
DHL Express (Slovenia) doo
Stripe, Inc.
PayPal (Europe) S.à.r.l. & Cie
Falcon.io ApS
The Rocket Science Group LLC (MailChimp)
5 COOKIES
5.1 TECHNICALLY REQUIRED COOKIES
We use cookies on our Website, which are small files stored on your device (e.g. web browser or mobile device). On your next visit to our Website or Mobile shop using the same device, the information stored in cookies will subsequently be returned to us. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website or the Mobile shop. We use the Data collected through these cookies to better represent our Website and Mobileshop and to make our offers more user-friendly, for example, to evaluate the use of our Website or Mobile shop. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. Other cookies are only stored for the duration of your visit.
For collecting this Data we use the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Website or Mobile shop, and collect data including your IP address, browser type, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website and use the Mobile shop.
WEBSITE:
Cookies Necessary for the Functioning of the Store: Cookie Name Purpose Storage period section_data_ids Facilitates the caching of content in the browser, so pages load faster. Until the end of the page visit PHPSESSID Your session ID on the server. 1-hour product_data_storage Saves the configuration for product data related to recently displayed/comparedproducts. Until the end of the page visit recently_compared_product Stores product IDs of recently compared products. Until the end of the page visit recently_viewed_product_previous Stores product IDs of previously viewed products for easy navigation. Until the end of the page visit, mage-translation-file-version Facilitates the translation of content into other languages. Until the end of the page visit recently_viewed_product Stores product IDs of recently viewed products for easy navigation. Until the end of the page visit, form_key Stores randomly generated keys to prevent the use of forged information. 1-hour Pnctest Tests whether cookies are supported by your browser. 1 hour recently_compared_product_previous Stores product IDs of previously compared products for easy navigation. Until the end of the page visit, mage-cache-storage-section-invalidation Facilitates the caching of content in the browser, so pages load faster. Until the end of the page visit, mage-cache-storage Facilitates the caching of content in the browser, so pages load faster. Until the end of the page visit, mage-messages Contain information on whether new messages are available in the shop for the visitor/customer. Until the end of the page visit, mage-translation-storage Facilitates the translation of content into other languages. Until the end of the page visit
All these cookies are technically necessary for the presentation of the Website. You can deactivate the setting of cookies in the settings of your browser. Please note that a general deactivation of cookies may possibly lead to functional limitations of our Website.
MOBILE SHOP:
Cookies Necessary for the Functioning of the Store:
Cookie Name Purpose Storage period shopgate_analytics_SHOPNUMMER_uuid Stores anonymous data for the creation of statistics in the retailer area. 10 years
SSID
Done through Facebook and Google listed below. Until you close the app. All these cookies are technically necessary for the presentation of the Mobile shop.
Additionally, we use pixels and tags from the following third parties (which may in turn place cookies):
Third-Party
Description
Privacy Policy
Google Analytics
We use Google Analytics to help measure how users interact with our websites.
https://policies.google.com/privacy
Google Ads
We use Google Ads to deliver targeted advertisements to individuals who visit our websites.
https://policies.google.com/privacy
Facebook
We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites.
https://www.facebook.com/policy.php
PayPal
We use PayPal as one of our payment providers to process your orders and capture payments.
https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Stripe
We use Stripe as one of our payment providers to process your orders and capture payments.
https://stripe.com/privacy-center/legal
5.2 GOOGLE ANALYTICS
Furthermore, we use cookies of Google Analytics, a web analysis service provided by Google LLC (hereinafter “Google”). These cookies transmit data about your usage of the website to a Google server in the USA. However, your IP address will be shortened by Google prior to transmission and the transmitted data can no longer be associated with your person. Google will use this information to evaluate the general usage data of our website and to compile reports on website activities. If you want to prevent the use of Google Analytics cookies on the website, you can either do this through your browser settings (see point 5.1), or you can install the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout.
For information about how Google and its affiliates use data and storage practices, please visit Google’s Privacy Policy.
5.3FACEBOOK AUDIENCE PIXEL
We also use the Facebook Audience Pixel analysis tool from Facebook Ireland Limited or Facebook Inc. to measure the effectiveness of our advertising. The pixel collects information about the website and mobile app usages, such as when the website or app are used and whether goods are placed in the shopping basket, and transmits this information to Facebook’s servers in Ireland and the United States. This information may also be cross-checked with other Facebook information or our information that we have about you. All data collected by this pixel is encrypted by Facebook using “hashes”. Facebook Ireland Limited is located in the European Union; Facebook Inc. is located in the United States and has a Privacy Shield Certificate which ensures the protection of your data.
The collection of data by Facebook Pixel only takes place with your consent. This consent can be withdrawn by you at any time. The comparison of the data with the data stored by us is based on our legitimate interest in marketing and customer loyalty.
6 ARE YOU OBLIGED TO PROVIDE DATA?
To receive a service – a purchase, customer account or newsletter – it is necessary that you provide the Data we need to fulfill our contractual obligations to you and to perform our voluntary performances and services. Those Data are marked with (*) as mandatory. Unless you provide those mandatory Data, we will generally be unable to provide our services.
7 YOUR RIGHTS IN THE CONTEXT OF THE PROCESSING OF YOUR DATA
You have the right:
To request information about which of your personal Data we process (Article 15 GDPR);
To rectify or erase your Data (Article 16 GDPR);
To restrict the processing of your Data (Article 18 GDPR);
To withdraw your consent (Article 7 GDPR);
To object to the processing of your Data (Article 21 GDPR);
To Data portability (Article 20 GDPR).
If you believe that we violate your rights under the GDPR or national data protection law when processing your Data, please contact us. This is the best way we can treat your concerns as quickly as possible.
8 AUTOMATED DECISION-MAKING
We do not use automated decision-making or profiling according to Article 22 GDPR.
9 WHO CAN YOU CONTACT?
If you have any requests or concerns, you can contact us directly by e-mail or by post at the following address:
Company name: Pmu Factory doo
Company Address: Kutnikova Ulica 5
1000 Ljubljana
Slovenia
Tax number: SI25499190
E-Mail: info@farofashion.com
TERMS AND CONDITIONS
1 Scope of application
1.1 PMU FACTORY DOO, with its registered address at Celovska Cesta 69c, 1000 LJUBLJANA, e-mail address info@farofashion.com, shall hereinafter be referred to as PMU FACTORY (any reference made herein to ‘us’, ‘we’ or ‘our’ shall be interpreted accordingly), and the contractual partner shall hereinafter be referred to as the Customer (any reference made herein to ‘you’ and ‘your’ shall likewise be interpreted accordingly).
1.2 These General Terms and Conditions (GTC) apply to all present and future transactions concluded via the PMU FACTORY online shop (www.farofashion.com)
1.3 By extending an offer to us, within the meaning provided in Section 4 below, you declare to agree to these GTCs. Any diverging terms and conditions applicable at your end shall not be binding on our end. This shall also include cases in which we do not expressly reject such diverging terms and conditions. Any terms deviating from these GTC shall be considered effective only if such terms are confirmed by us in writing. Our actions of contract fulfilment shall not be deemed as confirmation.
2 Contract language
2.1 In addition to the German user interface and the German GTC, we provide an English user interface and an English version of the GTC. The languages available for the conclusion of contracts shall be German and English. In any case, the German text shall prevail.
3 Offer and acceptance
3.1 The prices, price offers and descriptions provided in www.brankobabic.com do not constitute a binding offer and may be withdrawn or amended by us, at any time prior to the express acceptance of your offer.
3.2 Any and all offers made by you to purchase products and/or services from us, shall require our subsequent acceptance. We are not obliged to accept your offer. A contract shall be concluded solely with our express or silent acceptance of your offer, in particular by dispatch of the goods ordered by you.
4 Prices and payment terms
4.1 The price of each individual product is as stated, and unless otherwise and individually agreed upon in detail, the following provisions shall apply:
4.2 Prices are stated in EUROS or other currency, plus turnover or value added tax, as applicable. Unless otherwise stated, the prices do not include shipping and transport costs. Shipping and transport costs are stated separately and are to be borne by you. In the event that the conclusion or performance of a contract gives rise to taxes, bank charges, fees, customs or levies, these shall be borne by the Customer.
4.3 The invoice total shall be due upon your order. In the event of an order consisting of several partial product deliveries under Section 6.3, we reserve the right to charge each partial delivery under a partial invoice.
4.4 You shall not be entitled to setoff claims unless a counterclaim has been confirmed with final effect issued by a court of law or recognized by us.
5 Delivery and transfer of risk
5.1 We seek to adhere to the delivery periods and delivery dates as stated. However, delivery dates and periods are deemed estimates and therefore nonbinding. We expressly reserve the right to make partial deliveries. You may only rescind the contract on the grounds of a delayed delivery after setting a reasonable grace period of no less than two weeks. Rescission shall be communicated by registered letter. The right to rescission shall only concern those products/services the delivery of which is delayed.
5.2 Partial deliveries are considered as separate contracts. In the event that one or several partial deliveries are delayed, you shall not be entitled to rescind contracts for subsequent partial deliveries.
5.3 In the event of accidental loss or damage to the product, you shall be obliged to inform us thereof, in writing, within 10 days from the date of receipt of the damaged product(s) or from receipt of notification regarding the accidental loss whilst adhering to the regulations and processes pertaining to claim notification and adjustment. Further legal obligations shall remain unaffected.
6 Force Majeure
6.1 Both parties will not be liable for any default or delay in the performance of their respective non-monetary obligations, to the extent that such default or delay is caused, directly or indirectly, by fire, flood, earthquake, explosions, elements of nature, acts of God, acts or regulations of government bodies, nuclear, chemical or biological contamination not caused by such Party, court orders arising out of circumstances other than a breach of this Agreement by the affected Party, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts or labor difficulties, epidemics or by any other event or circumstance that is beyond the reasonable control of you or us, whichever is the entity unable to perform (the Nonperforming Party). Such event or circumstance giving rise to the default or delay is a Force Majeure Event.
6.2 The parties acknowledge and agree that COVID-19 is such Force Majeure Event, and it is not possible to foresee its duration, impact or extent (including measures and recommendations that may be put in place by regulators). As such, where our obligations are not performed, affected, and/or delayed and that is attributable to COVID-19, notwithstanding any other provision in the agreement, we will not be responsible for such delay, non-performance or failure. We will both act reasonable and meet without delay, discuss the affected obligations, potential work arounds and related issues in good faith and will document any agreed changes to the Agreement.
6.3 The Nonperforming Party will be excused from any further performance of the obligations affected by such Force Majeure Event for as long as such Force Majeure Event continues, and the Nonperforming Party continues to use commercially reasonable efforts to recommence performance.
7 Retention of title
7.1 Property title to the product(s) shall be passed on to you only after the full payment of the price, including any interest or other amounts relating to the product(s) have been executed. Until such time, there is no authorization to dispose of the product(s). You must store the product(s) and keep related records in such a way as to enable us to distinguish between product(s) paid for in full and product(s) for which payment is outstanding. Chattel pledges or mortgages shall not be permissible.
7.2 You must inform us in writing, without delay, of any related third-party intervention.
7.3 We reserve the right to re-possess and re-sell our product(s) in the event of default or in the event that the conditions for rescission are fulfilled. Repossession shall only entail rescission of the contract upon our express declaration to this effect. In the event of product(s) return, we shall be entitled to bill you for any transport and handling expenses incurred.
8 Obligation to inspect and complain
8.1 You are obliged to inspect the product(s) and ensure that they are in faultless condition, conform to the description and are complete. You may only assert claims for defective product(s) or incomplete delivery in the following cases: if you send us a written and specific complaint for the defect/s or incomplete delivery without delay, and in any event no later than 4 days from the receipt of the product(s).
9 Liability
9.1 We shall only assume liability for damage due to willful or grossly negligent failure to fulfil obligations on our part or on the part of our vicarious agents. Claims for damages, if any, shall become statute-barred 6 months from the date you became aware of the damage and the party at fault.
9.2 This limitation of liability shall apply to any and all claims for damages irrespective of legal grounds, including, without being limited to, precontractual and collateral contractual claims as well as liability for damage which has not arisen from the product(s) itself, and direct and indirect damage (e.g. frustrated expenditure, lost profit, expected economies, damage or loss of data). This limitation of liability shall not affect any mandatory statutory liability under the Slovenian Product Liability Act and liability for personal injury.
9.3 Based on the current state of art, data communication via Internet cannot be guaranteed to be error-free and/or available at all times. We are not liable for the constant and uninterrupted availability of our online trading system.
9.4 You are committed to all actions that can be expected of you to prevent and reduce damage.
10 Warranty
10.1 In the event our products are defective or faulty, you shall be entitled to the following limited warranty: A product is deemed defective if it does not have the agreed quality or if said product infringes industrial property rights, copyrights or other third-party rights. In the event of a warranty case, we shall be entitled to choose the method of fulfilling our warranty obligation (removal of defect, exchange or price reduction) at our discretion.You agree that we may use one of our contractual partners in Slovenian or abroad to fulfill our warranty obligations.
10.2 Warranty rights shall become statute-barred within 12 months from the moment of delivery of the product(s) or service.
10.3 The rights stated in this Section 11shall not apply in the following cases:
If, and to the extent that the products were repaired or changed by other persons than by us or authorized dealers;
If, and to the extent that the defects are wholly or partly caused byfalse handling, operating errors, accident, improper use, inappropriate storage, maintenance or installation or non-adherence to advice or instructions provided by us and pertaining to the delivered product(s).
10.4 Please note that according to the state of the art (i.e. product(s)), the possible fault of a product cannot be excluded under any and all conditions of use. Therefore, we do not assume any warranty, for neither the use of the product, free from interruption and/or errors, nor for the correction of all errors and faults.
10.5 There is no warranty for replacement parts and accessories (such as machine handpieces, foot pedals, power supply units, batteries).
11 Permits, customs duties and export
11.1 Should the purchase, transport or use of product(s) be subject to a permit or license from a government or other authority, it shall be incumbent on you to obtain such permit or license at your expense and to furnish us with proof thereof, upon request. If you fail to obtain such permit or license, this shall not entitle you to retain or delay payment for ordered product(s). You shall bear any and all costs and expenses arising from the failure to obtain the required permit or license.
11.2 Products, imported into certain countries, may be subject to customs duties. Upon the arrival of the product(s) at the destination you have designated for delivery, customs duties, import duties and taxes may be imposed upon you. All such additional costs for customs clearance and import duties or taxes shall be borne by you.
12 Notices
12.1 Unless otherwise stated in these GTC, any and all notices and other communication concerning these contractual relations may be served by post (sufficient postage prepaid) or e-mail at the address stated in Section 1.1 and the address you most recently communicated to us, in writing.
12.2 For as long as the contractual legal transaction has not been fully performed by both parties, you shall be obliged to communicate to us any changes to your business address. Should you fail to communicate a change of address, any notifications shall be deemed delivered, if they have been sent to the address most recently communicated.
13 Personal Information and data protection
13.1 We shall process or use your personal data solely to the extent permitted by law and shall safeguard them from unauthorized access. The terms of our Privacy Policy apply.
14 Final provisions
14.1 The transfer of rights and obligations from the concluded contractual relationship requires our prior written consent.
14.2 Should a party waive or temporarily omit to enforce its rights under these General Terms and Conditions or if it grants the other party a grace period, the rights of the party first mentioned shall, in any event, remain unaffected. A waiver of asserting one’s rights in view of a breach of these General Terms and Conditions cannot be construed as a waiver of asserting one’s rights in view of subsequent breaches of these GTC.
14.3 These General Terms and Conditions are governed by the substantive law of the Republic of Slovenia, excluding its conflict of law rules and the UN Convention on the International Sale of Goods. In the event of any disputes arising from a contract – including disputes concerning the existence or nonexistence of the contract – the courts in Ljubljana, first district, shall be the exclusive forum.
14.4 Notwithstanding the foregoing choice of exclusive forum, we shall have the right to file any suit or seek interim relief before the courts having local and factual jurisdiction over you.
14.5 Should a provision or parts of a provision in these GTC be or become ineffective, this shall not affect the effectiveness and validity of the remaining provisions. In the event that a provision in these GTC or part of a contract is invalid or unenforceable, such invalid or unenforceable provision shall be deemed replaced by a provision which, in terms of its commercial and legal effect, is as close as possible to the invalid or unenforceable provision. The same applies in the case of a contract gap.
BRAND AMBASSADOR
BECOME A BRAND AMBASSADOR
Interested in becoming our brand ambassador? We'd love to collaborate with you! FARO takes pride in spreading creativity and inspiration around the world. If you already have any thoughts and ideas on our collaboration, don't hesitate to share them with us!
HAPPY TO HAVE YOU ONBOARD
FARO ambassadors are our wings of creativity, diversity, and freedom. Together, we spread our greatest values worldwide, bringing premium products to our customers.
